Web Chat Service

Web Chat Increases Customer Satisfaction and Sales Opportunities

Live Web ChatWeb Chat is a convenient, efficient and easy way for your customers to request information and support anywhere in the world.  Web Chats with live operators, or Live Chats, can help you better serve and satisfy your customers and increase sales.

Our live chat agents can assist your visitors with navigating your site, answer questions, refer them to the right product pages, push document links, and route them to your sales locations and distributors. Web Chats that prove to be “hot” sales opportunities can be forwarded quickly to your sales people for follow-up.

Web Chat service includes:

  • Web Chat window graphic customization to match
    your website
  • Pre-chat surveys to determine visitor needs
  • Pre-determined responses to ensure accurate
    delivery of often repeated information
  • Real-time, one-on-one interactions with Customer Service Representatives
  • “Pushing” website links and pages to visitors
  • Chat transfers to your online product specialists
    or tech support personnel
  • Pre-qualification of leads for sales
  • Automatic chat capture of leads for routing to sales
  • Post-chat satisfaction surveys
  • Web Chat resolution and status reporting
  • Email of chat transcripts
  • Chat integration with the UL Lead Management program

Call 1-800-323-0550 for a no obligation demonstration!