Today's CRM programs typically offer so many features users require “Ground School.” Even programs that are intuitive and relatively easy to use have a learning curve can be steep. So CRM success demands good training.
CRM application growth has been and remains explosive. CRM applications are becoming more dynamic and integrated with websites and third party applications. According to Forbes magazine, deployments are shifting from in-house installs and management to the cloud or Software-as-a-Service – research is showing that 50% of CRM installations will be cloud based by 2015. And […]
The promises of CRM programs are many - from better management of customer information, increasing sales, improving customer service and communication, tracking sales performance by sales person and much more. But there are hidden and often unrecognized issues and costs that should be considered.