Careers

Picture Yourself Here!leaddepartment1

A CRM software or service career is interesting and challenging. Ultimate Lead Systems, Inc. employs only the best team players. We value employees who are loyal and dedicated to total client satisfaction. We look for people who are creative, take ownership of their work, are good problem solvers and who aren’t afraid to study situations and make recommendation. Our goal is to create a great work environment that provides flexibility, competitive wages, a retirement plan, vacation days and personal time off. We love working in quaint Berea, Ohio, just minutes from the hustle and bustle of downtown Cleveland. Remember, ULS is an Equal Opportunity Employer and not influenced by race, color, gender, sexual orientation, age, disability, religion, or any other factor irrelevant to doing a great job. We strongly encourage both personal and professional development.

Current Opportunities:

If you are interested in joining our team, please email your resume and a cover letter explaining the value you can bring to our organization to: russ.hill@ultlead.com.


Web Chat & Call Center Team Member

The Call Center Team Member’s focus is on handling client web-chats and inbound and outbound business-to-business 800# calls, interpreting requests, transferring calls, accurately entering data into our CRM platform, proofing data entry work as processed, and keeping time logs.

Responsibilities:

  • Handle inbound 800# calls for ULS clients
  • Conduct outbound business-to-business follow-up calls for clients to qualify prospect inquiries
  • Fulfill information requests wiht our email platform
  • Enter data to document and track activities
  • Review work output for quality and accuracy

Skills Required:

  • Computer literacy
  • Keyboarding accuracy with minimum typing speed of 55 words per minute
  • Accurate writing
  • Excellent grammar skills
  • Professional telephone communications
  • Follow written and verbal instructions
  • Detail oriented
  • Ability to work independently and as a team member
  • Flexible to changing work environments
  • Upbeat personality

Education/Experience:

  • High School Diploma or equivalent
  • Previous experience with phone calls, CRM or sales lead management preferred
  • Microsoft Excel, Access, Word or demonstrated expertise in similar products

IT Team Member

The IT department’s primary function is to ensure that all programs that support client web application
sites are running properly, and that any requested or required changes are made in a timely manner.

Responsibilities:

  • Maintain and update client and internal databases
  • Develop new programming to meet client and corporate specifications
  • Diagnose and “debug” application errors
  • Update existing customized web applications per client requests
  • Continually work to improve current versions of ULS applications
  • Contribute to the development of ULS’ 4th generation application
  • Keep detailed time logs

Skills Required:

  • Knowledge of: .Net framework, ASP.Net, Jquery, Ajax, Bootstrap or Foundation, WebForms and WebAPI, Agile programming, VSS, Visual Basic, C#, SQL, HTML, HTML5, CSS3, JavaScript, VBscript, Object Oriented Programming, SQL Server
  • Database management, Windows Operating System technical support, Lotus Approach
  • Excellent testing and troubleshooting skills
  • Detail oriented
  • Committed with ability to work independently
  • Work well under time constraints
  • Be focused and work with the end user in mind
  • Experience with mobile device programming platforms and Infragistics, ComponentArt, and Telerik’s ASP.Net components preferred.

Education/Experience:

  • College degree in related field required
  • Previous experience required

Regular part-time available to the right person.


Account Service Coordinator

The Account Management Service Team’s primary function is to ensure that our clients’
programs and needs are addressed in a timely and professional manner. The team is responsible
for keeping detailed and accurate records on projects, and keeping clients updated on the status
of their projects. Account Management Service Coordinators attend client meetings and are
expected to serve as a client advocates.

Responsibilities:

  • Manage all client contact
  • Handle client requests on a daily basis
  • Answer client questions by maintaining knowledge of systems and projects
  • Oversee and manage flow of client projects
  • Provide call center and IT departments with detailed project specifications
  • Keep clients apprised on projects via weekly reports, conference calls and meetings

Skills Required:

  • Excellent verbal and written communications
  • Organized and detail oriented
  • Computer literacy in MS Word, Excel and a database management program
  • Manage and prioritize time
  • Work as a team player with the client and ULS
  • Fast-paced work style
  • Work well under pressure

Education/Experience:

  • College degree
  • Prior account service or sales experience highly recommended

Business Development Manager

The Business Development Manager’s primary function is to research and cultivate new
business opportunities for ULS. Working with ULS senior management, the Business
Development Manager actively seeks out new prospects, develops relationships with potential
clients, and converts potential clients into ULS customers. Some travel may be required.

Responsibilities:

  • Actively identify, target and solicit new opportunities
  • Build relationships with potential clients
  • Meet with key company personnel to assess needs and propose ULS service solutions
  • Make presentations to senior management
  • Follow-up on leads generated from marketing efforts
  • Make cold calls on businesses
  • Track new business development activities and present results to ULS management

Skills Required:

  • Excellent verbal and written communications
  • Computer literacy in Word, Excel, and PowerPoint
  • Manage and prioritize time
  • Self starter
  • Comfortable making cold-calls
  • Motivated to work independently
  • Strong selling and public speaking skills
  • Knowledge of relational database fundamentals
  • Familiarity with CRM and sales lead management systems preferred

Education/Experience:

  • College degree in marketing or related discipline
  • Prior sales experience required